We are happy to refund your purchase within 30 days of receipt if the item is not suitable providing the product has not been opened, worn or tampered with. All packaging must be returned with any return.
We do not accept exchanges as customers can obtain a replacement item quicker by placing a new order and returning the original one for a refund, which we endeavour to process within five working days of receipt. However, your payment card provider may take up to five working days further to credit your account.
Please try to avoid folding the pack in any way different from the way it arrived.
Returns must be sent to:
Please enclose the Despatch Note or a note with your name, order number and reason for return.
We recommend sending by Royal Mail Signed For service or Special Delivery for your own protection if in the United Kingdom. Signed For / Tracked service your local Postal / Shipping Organisation offers if the outside UK. It is the customer’s responsibility to pay return postage. Please note, we cannot accept responsibility for any product that is not received in our returns centre, please retain your proof of return, so you can dispute delivery with the courier used. For Example, if you send a parcel untracked and we do not receive the parcel, we cannot accept liability for the missing parcel and will not be able to process your return.